Why arrival is where it goes wrong
Most calls from guests happen in the first hour of a stay: they cannot find the entrance, the code does not work, or they are not sure where to park. Clear instructions, available before they arrive, prevent almost all of them.
What a good check-in section includes
The check-in window and check-out time, the full address with a map link, how to get in step by step, and what to do if something does not work. Keep each step short: a guest reading it on a phone in the dark needs one clear instruction per line.