These terms apply to the GuestPorta service and to every agreement between GuestPorta and the hosts who use it. By creating an account or using the service, you accept them. Please read them carefully; if anything is unclear, mail hello@guestporta.com.
1. Who we are
GuestPorta, Lange Kleiweg 62 d, 2288 GK Rijswijk, The Netherlands, registered with the Dutch Chamber of Commerce under number 99260034 ("GuestPorta", "we", "us").
2. Definitions
- Service: the GuestPorta software with which hosts create, manage and share guest pages.
- Host or you: the person or company that creates an account and uses the service.
- Guest page: a web page created with the service, with information for the guests of a property.
- Guest: anyone who opens a guest page.
- Content: all text, images, links and other material that you add to the service.
3. Applicability
These terms apply to all offers, agreements and use of the service. Any general terms of your own do not apply. If we agree something different with you in writing, for example in a quote for the Hosts plan, that agreement takes precedence over these terms where the two conflict.
If you use GuestPorta as a consumer rather than for your business, you keep all rights that mandatory consumer law gives you. Nothing in these terms limits those rights.
4. Your account
- You provide correct and complete information and keep it up to date.
- You keep your login details secret and tell us straight away if you suspect misuse.
- You are responsible for everything that happens under your account, including the actions of team members you give access.
5. The service
We make the service available as it is offered at that moment. We continuously improve GuestPorta and may add, change or remove features. If a change significantly reduces what you pay for, we will tell you in advance and you may cancel before it takes effect.
During the beta period, features may change more often and the service may occasionally be interrupted while we improve it. We keep you informed of changes that affect you.
We do our best to keep the service available at all times, but we cannot guarantee uninterrupted access. Planned maintenance takes place outside peak hours where possible.
6. Plans and prices
- Solo: €9.95 per month for one guest page.
- Hosts: for several properties, at the price agreed with you in a quote.
All prices exclude VAT. We may change our prices. We announce a change at least 30 days in advance; if you do not agree, you can cancel before the new price applies.
7. Payment
Subscriptions are billed per month, in advance, using the payment method you choose when you sign up. If a payment fails, we let you know and give you the opportunity to pay. If payment is still not received after a reminder, we may suspend your guest pages until it is.
8. Term and cancellation
Your subscription runs per month and renews automatically. There is no minimum term. You can cancel at any time; the cancellation takes effect at the end of the current billing month. Your guest pages remain available until then. We do not refund payments for part of a month.
We may end or suspend the agreement if you seriously or repeatedly breach these terms, for example by publishing content that is not allowed, or if you do not pay after a reminder.
After the agreement ends, your guest pages go offline. For 30 days you can ask us for a copy of your content; after that period we delete it, in line with our privacy policy.
9. Your content and your responsibility
You decide what you publish on your guest pages, and you are responsible for it. You guarantee that:
- the information on your guest pages is correct and kept up to date;
- you hold the rights to the content you use, including photos, or have permission to use it;
- your content complies with the law, including privacy law and local rules for renting out accommodation;
- your content is not misleading, offensive or discriminatory, and does not infringe anyone else's rights.
We do not check content before it is published. If we receive a well-founded complaint, or if content clearly violates these terms or the law, we may remove it or make it unavailable. Where possible we contact you first.
Access codes, addresses and other practical details on a guest page are provided by you. Keep them current, and think about who can see them: a guest page is available to anyone who has the link.
10. Personal data
We handle personal data as described in our privacy policy. Where your guest pages contain personal data, you are the controller and we process that data on your behalf. Our data processing agreement applies to that processing and forms part of these terms.
11. Intellectual property
The service, including the software, design and the GuestPorta brand, belongs to GuestPorta. You receive the right to use the service during your subscription, in line with these terms.
Your content remains yours. You give us permission to store, display and deliver it to guests, only for the purpose of providing the service. This permission ends when your content is deleted.
12. Liability
Our total liability for damage resulting from the agreement or the use of the service is limited to the amount you paid us in the three months before the event that caused the damage.
We are not liable for indirect damage, such as lost income, lost bookings, missed savings or damage to reputation. We are also not liable for damage caused by incorrect or outdated information on a guest page, or by the actions of guests.
These limitations do not apply if the damage was caused by intent or deliberate recklessness on the part of GuestPorta's management, or insofar as the law does not allow them.
You must report damage to us in writing as soon as possible, and in any case within twelve months after you discovered it.
13. Force majeure
We are not liable for failures caused by circumstances beyond our reasonable control, such as outages at internet, hosting or other infrastructure providers, cyber attacks, government measures or natural disasters. If such a situation lasts longer than 30 days, either party may end the agreement.
14. Changes to these terms
We may change these terms. We announce changes at least 30 days before they take effect. If you do not agree with a change, you can cancel your subscription before it applies.
15. Applicable law and disputes
These terms and every agreement with GuestPorta are governed by Dutch law. Disputes are submitted to the competent court in The Hague, the Netherlands. If you are a consumer, you may also rely on the mandatory law and the courts of the country where you live.
If you have a complaint, please contact us first at hello@guestporta.com. Most issues can be solved together.